Applied for this due to the cashback % (Have a Fido account) bonus, and most importantly no fee for a WE.

Started off on a bad foot. Application was approved, but didn't receive a confirmation email or any further communication for a week leaving me to wonder if I had provide my info to a nefarious party.

Got the card in the mail a few days after. Activated it per instructions through the app, made a test transaction for duties on an incoming package. Decided to update my Fido and other payment methods as my intention was to cancel a Capital One card with no benefits at $60/year that I had for years. Was going to call Capital One to cancel, but held off in case things went south.

Decided to make a purchase through Paypal, Per-auth went through, but was declined upon trying to complete the payment. Not getting any sort of notice that the transaction being blocked, tried again same issue. Figured it might be Paypal as the card wasn't linked/confirmed. 2 attempts to do the verification failed because that declined. Decided I wait a few days and see if it was a temporary block as there was an Amazon Prime fee due. Also declined.

Decide to send a secure message via the app and call in for good measure. Was told by the agent that the account was put on security review, gave me the direct line for the security team, but was unable to answer whether I'd be able to pay the balance already on the card.

Security told me that I need to go to a Rogers store with Drivers License and Passport to verify my identity. Not willing to run around with a passport in these days just to get my credit card working, I asked for alternatives, which they provided but none of which I had. They told me to go to a "bigger" store as some might not have the software required for verification. Fearing that at some point this could happen again, I asked for confirmation it was a one time thing, they told me that it wouldn't happen a few after I did the verification, but maybe in a few years time. A few hours after the call, I got a response to the secure message asking me to call in to CS.

I paid off the balance, and will be calling in to cancel once my MBNA WE comes in. The perks are fairly attractive in the market, but Rogers just isn't a bank or has the infrastructure of one: From taking 1-5 business days for payments to show, no indication that the account was under "security" review and requiring a 20 minute interaction to determine I had to go to a store with my passport no less I rather deal with the big banks.

Honestly, given the level of customer service we've come to expect from Rogers, I anticipated a similar experience with the card. However, I was pleasantly surprised by the excellent service I received when I had to contact them. Additionally, having the card at 0% interest is a welcome bonus. This card has quickly become my go-to option and effectively covers my Rogers bill each month. I have no complaints, especially considering the economic uncertainty we are all facing.

I am a Fido user(even set auto-pay with this credit card), but getting only 1% cashback.

I called them, and was told that it'll take 2 bill cycles to get that fixed.

What a scam!

Rogers cancelled my card 12 hours before a trip to Asia due to potential fraud transaction. I understand they have processes in place to avoid fraud, but this was my ONLY credit card and I was basically forced to travel to the other side of the world with NO CREDIT CARD. This forced me to get $1000 in prepaid credit cards a few hours before my travel and convert way more $$ into other currencies than I was anticipating. I was also planning to keep a more dynamic schedule for my trip, but guess what is impossible to do when you don't have a credit card? Book flights, hotels, literally everything... I will never forgive Rogers for how they handled my situation.

Shame on me for not having multiple credit cards, I guess. This is a problem I have since rectified. I was an excellent customer for 6 years but they put me in a borderline unsafe situation because of their standard fraud processes. How was I supposed to get the replacement card when I'm on the other side of the planet? At least with Amex they will give you replacement card details online, which I found out as soon as I applied yesterday. Rogers doesn't do that for some reason. Anyway, zero stars. It was a good card, and I will still use it for USD transactions and my wireless / internet bills, but I will be using my new AMEX for everything else that I can.

Best overall financially, once it gets working. They seem to have little or no customer support. So...there's that. But, the $0 annual fee, and 2% on everything without limit. There are so many snags with the other cards out there. This one is pretty simple. Frankly, best in Canada. How many cards now have "caps", and confusing multiple categories, or 3-month sign-up bonuses. Insulting really. Only thing missing: 0% FX. This one does charge Fx fees. (A few other little perks too apparently, like a few days roaming in USA...though I can never figure out how to make that work, and travel insurance - if that really is worth anything, and a little bonus % on paying the Rogers bill. Clever idea.)