Your Guide To Mastercard Travel Pass

creditcardGenius Team
updated on Oct 23, 2024
Fact Checked
Fact Checked
Accuracy is important to us so this article has gone through a thorough 3-stage review process and fact-checked by our team.

Mastercard Travel Pass (formerly Mastercard Airport Experiences) delivers a common perk of premium credit cards: airport lounge access. Cardholders receive access to lounges located inside the airport, designed to make air travel a little less stressful with food, bar service, Wi-Fi, and areas to both work and relax.

While all World and World Elite Mastercards are eligible for the Mastercard Travel Pass, we recommend choosing one from our list of the best Mastercards in Canada. These cards are the cream of the crop, offering plenty of other perks to complement this travel program.

Mastercard Travel Pass lounge access at seven Canadian airports, but it’s powered by DragonPass, which offers more than 1,500 partner lounge locations worldwide.

Key Takeaways

  • Mastercard Travel Pass gives you exclusive access to airport lounges and special perks.
  • Unlimited free lounge passes are not included in the Mastercard Travel Pass program.

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What is Mastercard Travel Pass?

Mastercard Travel Pass is an airport lounge program that offers exclusive access to lounges and plenty of perks while there:

  • Complimentary drinks and refreshments
  • Secure free Wi-Fi
  • Television
  • Flight status updates
  • Space for you to stretch out, have some privacy, and get comfortable
  • Shower access (limited availability)
  • Fully stocked bars
  • Conference rooms
  • Spa treatments
  • Dining discounts
  • Limousine transport service
  • Meet and greet upon lounge check-in
  • Airport security fast-track

Note that not all lounges offer every amenity, so check your specific airport if you’re looking for a certain feature. Seven Canadian airports have Mastercard Travel Pass but there are over 1,500 partnering DragonPass lounges worldwide.

Remember: Mastercard Travel Pass provides membership but membership doesn't always include free passes. The number of free passes you receive is based on your credit card – and once you use your annual allotment of passes, you’ll need to pay a fee to enter the lounge.

The Mastercard Travel Pass program also gives you exclusive offers while travelling. The offers vary depending on your location and the codes may expire within a few hours – but if you’re lucky, you could score some great deals.

Credit cards that include Mastercard Travel Pass lounge passes

As mentioned, there aren't many Canadian credit cards that come with access to this exclusive lounge. The following 4 cards offer membership:

  • BMO CashBack World Elite Mastercard
  • BMO Ascend World Elite Mastercard
  • BMO AIR MILES World Elite Mastercard
  • BMO Ascend World Elite Business Mastercard

But only two of the cards offer free passes.

BMO Ascend World Elite Mastercard

3.3 Genius Rating
2.3 (53) User reviews
Annual fee
$150.00 $0
1st year waived
Welcome bonus
$670
100,000 points
Annual rewards
$262
GC Ends: Dec 31, 2025
Credit Card Genius Cash IconGC: $125
BMO Ascend™ World Elite®* Mastercard®*
Instant approval: Yes
Credit estimate:
3.3 Genius Rating
2.3 (53) User reviews
Annual fee
$150.00 $0
1st year waived
Welcome bonus
$670
100,000 points
Annual rewards
$262
GC Ends:
Dec 31, 2025
Credit estimate:
 (300 - 559)
Instant approval: Yes

This card offers a fabulous welcome bonus of 90,000 100,000 points, 14 types of insurance coverage, a fuel discount, and an earn rate of up to 5 points per $1 spent.

While you’ll need to meet steep income requirements of $80,000 personal or $150,000 household, the benefits quickly add up – especially if you travel often. Plus, you’ll get 4 complimentary Airport Experience lounge passes every year.

BMO Ascend World Elite Business Mastercard

2.8 Genius Rating
5.0 (1) User reviews
Annual fee
$149.00 $0
1st year waived
Welcome bonus
$134
20,000 points
Annual rewards
$302
Learn more
BMO® Ascend World Elite®* Business Mastercard®*
2.8 Genius Rating
5.0 (1) User reviews
Annual fee
$149.00 $0
1st year waived
Welcome bonus
$134
20,000 points
Annual rewards
$302
Learn more
Credit estimate:
 (760 - 900)
Instant approval: Yes

This Mastercard comes with a generous welcome bonus of 70,000 100,000 points, plus 13 types of insurance and a fuel discount. You’ll earn up to 4 points for every $1 spent and enjoy 2 complimentary Airport Experience lounge passes per year. If you fly frequently for business, you’ll enjoy these benefits alongside low interest rates across the board. There is a modest annual fee of $149 but the rewards and perks quickly make up for it.

Pro Tip: If you're in Alberta, you can also access Mastercard Travel Pass with 4 complimentary annual passes through the ATB World Elite Mastercard.

How to access a DragonPass lounge

Before heading to the lounge, activate your DragonPass membership by downloading the DragonPass app and following the activation prompts.

When you’re ready to relax in the lounge, open the app and show your digital membership to the front desk staff. There’s no need to book a spot in advance.

Note: Different lounges have different policies. If you’re traveling with guests, children, or pets, check with your preferred lounge about the rules before you arrive.

Mastercard Travel Pass vs. Priority Pass

Priority Pass is another airport lounge membership program. You can purchase a Priority Pass membership or enjoy a free one through your credit card benefits (on eligible cards).

The programs are quite similar. To help you decide which one is right for you, consider:

  • Which airports you frequently spend time in
  • Whether you have access to more Priority Pass lounges or Mastercard Travel Pass lounges (keep in mind that many of the lounges are shared between the 2 programs)
  • What type of access your credit card offers

If you hold a World Elite Mastercard, you’ll typically have access to Mastercard Travel Pass lounges. On the other hand, ​​American Express is the only bank in Canada that includes Priority Pass in its list of premium credit card perks.

FAQ

How does Mastercard Travel Pass work?

This airport lounge program is operated by DragonPass. The lounges are simply comfortable, relaxing places to work or unwind between flights. You’ll be treated to refreshments, secure WiFi, dining discounts, and more.

Does Mastercard offer free airport lounge access?

Mastercard offers free membership to the Travel Pass program – but you must have a card that comes with free passes or you’ll need to pay for entry. You can get free passes with the BMO Ascend World Elite Mastercard and the BMO Ascend World Elite Business Mastercard.

How do I know if my credit card has airport lounge access?

Since cards vary and issuers frequently change benefits, read your card’s terms and conditions to learn about the airport lounge access it might include.

How much is the DragonPass fee?

If membership isn’t included with your credit card, you can purchase an annual DragonPass membership for $99 USD. Keep in mind that this doesn’t get you into a lounge for free; you’ll need to pay the entry fee upon arrival. The fee is $31 USD per visit for memberships purchased before May 18, 2023 and $35 USD per visit for memberships purchased after that.

creditcardGenius is the only tool that compares 126+ features of 226 Canadian credit cards using math-based ratings and rankings that respond to your needs, instantly. Take our quiz and see which of Canada's 226 cards is for you.

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Editorial Disclaimer: The content here reflects the author's opinion alone. No bank, credit card issuer, rewards program, or other entity has reviewed, approved, or endorsed this content. For complete and updated product information please visit the product issuer's website. Our credit card scores and rankings are based on our Rating Methodology that takes into account 126+ features for each of 226 Canadian credit cards.

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Showing 54 comments

Evelyn Tait
Evelyn Tait
September 13, 2023
I have a Mastercard World Elite Card. Can you tell me if I membership to airport lounges. If so, is there a cost for each visit? Thank you
Yulia
Yulia
September 14, 2023
Hey Evelyn,

This depends on which World Elite Mastercard card you have.

BMO has 4 different credit cards that we list in this article that come with access to the Mastercard airport lounge network. The BMO Ascend World Elite is the only credit card in Canada that will give you 4 free passes to the Mastercard Airport Experiences lounge annually.

The WestJet RBC World Elite, Tangerine World, and HSBC World Elite all carry access to this lounge too, although none of these cards will give you any free passes.

Each visit to a Mastercard Airport Experience lounge costs US$32.

If you have a different card, you can also check your cardholder agreement or reach out to your credit card provider to ask if your card comes with airport lounge access.
Chloe
Chloe
November 19, 2022
Hello! I am desperately searching for an answer to my question but cannot seem to find the answer: I have the BMO World Elite Ascend MasterCard, and therefore I have 4 complimentary lounge visits per year. I am currently in the KUL International Airport and I see I can redeem a coupon for a free meal at an unrelated restaurant in the airport, separate from a lounge. My initial understanding was that this did not count towards my 4 free lounge passes provided by BMO, *however* the coupon for the restaurant has an asterisks that states that the coupon itself will "consume one lounge visit". Does this mean I will only have 3 more visits to lounges for the year from BMO after I redeem at this restaurant? Or is this unrelated to BMO? I would really appreciate the help! I have called BMO multiple times, but no one is able to answer my question because they cannot see this specific wording of the coupon and therefore seem confused. Thank you!!!
Yulia
Yulia
November 22, 2022
Hey Chloe, Thanks for reaching out! This is a very good question that took some digging. The portion of your benefits that get you free lounge visits doesn't come directly from BMO. Instead, it's handled by Mastercard Travel Pass, which has a partnership with your BMO card. That's probably why BMO reps had a hard time answering your questions, as it's not handled by BMO itself. You basically get free membership to something that others pay an annual fee for, but it exists as a separate entity from your card. On the Mastercard Travel pass website, I looked up the Flight Club restaurant at the KUL airport and checked out the terms for the specific restaurant. Judging from that, I believe you're correct that redeeming the Dining Coupon for a free meal will use up on of your 4 free lounge visits for the year, leaving you with 3 left over. The terms say that the "Cardholder with participating issuers is entitled to receive one specific set meal by using one lounge visit" and "Each transaction will use one lounge visit from the cardholder's existing membership. And only one lounge visit can be used for each transaction." So yes, using the dining coupon will take up one of the free lounge visits you get with the BMO card. You will only have 3 left. Hope this clears things up!
D
D
November 3, 2022
So when they say you get 4 passes annually… does that mean January 1st every year. Or on the anniversary of the account?? Thanks.
Yulia
Yulia
November 4, 2022
Hello, The four complimentary airport lounge passes are included in the annual DragonPass membership. As per the DragonPass website, the lounge visits have the same validity date as the membership unless otherwise stated as per issuer. The validity of membership may vary depending on the program, and they suggest the customers check with their issuer. So it is possible that the validity date is the account anniversary, but if you want, you can double check the details with BMO.
Aurelien
Aurelien
October 16, 2022
I have four passes via my BMO World Elite Mastercard. Does anyone know if they expire/renew/reload on when the card renews annually or on the calendar year?
Yulia
Yulia
October 17, 2022
Hey Aurelien, As per the DragonPass website, your lounge visits have the same validity date as your membership unless otherwise stated as per issuer. The validity of membership may vary depending on the program, and they suggest the customers check with their issuer, so if you want, you can double check the details with BMO.
Dale
Dale
August 25, 2022
I was disappointed with the changes to the MC World Elite. Before Covid you got 2 free passes to the lounge a year. Now with DragaonPass you don't. I found this out my first trip since Covid when I went to use my free passes with MCWE card at the lounge. The experience in Edmonton airport was not good. The food was terrible and not changed for the 2 hrs I had to stay in the lounge for flight delays. The bar was closed till 10 am and the service was very minimal. The wait to get a coffee was 10 minute before someone came to the counter. Service was not self served. I do not think a free membership to DraganPass is that great.
Jon
Jon
August 25, 2022
You wrote "However, from our research, it seems all World Elite cardholders have access to Mastercard Airport Experiences." Does this mean my Canadian Tire World Elite Mastercard also qualifies for Mastercard Experiences (i.e., Dragon Pass Lounge Access) for $32 USD per visit?
Nikita
Nikita
August 30, 2022
Hello Jon, It doesn't appear to be a perk on the Canadian Tire Triangle World Elite Mastercard but you can contact them to be sure. A perk that is included, is road-side assistance - which is a rare for any credit card!
Mireille Deshaies
Mireille Deshaies
June 3, 2022
Pouvez-vous m'expliquer la différence entre Lounge Key and Dragon Pass? Je suis inscrite avec Lounge Key (4 salons gratuits/année) avec ma carte MC Ascend. Quand nous allons sur le site Web de Dragon Pass, on nous demande de payer des frais annuels.
Yulia
Yulia
June 6, 2022
Salut Mireille, Lounge Key et Dragon Pass sont deux programmes d'accès au salon différents. Certaines cartes offrent un accès DragonPass, mais toutes les cartes n'offrent pas de laissez-passer gratuits. Certains programmes de salon vous permettront d'acheter une adhésion en payant des frais annuels.
Jeanne
Jeanne
December 10, 2021
Cannot find the literature sent to us late fall - but I thought it said that this Priority Pass would be discontinued as of Jan. 2022. Do not remember anything about Lounge Key. As BMO Elite M/C card holders do we have any kind of complimentary access to any Airport Lounge?? Need updates??
creditcardGenius Team
creditcardGenius Team
December 16, 2021
Hello, If you mean the BMO World Elite Mastercard in particular, you still get 4 free passes to LoungeKey lounges. The Priority Pass perk is separate from those passes.
Dita
Dita
September 18, 2021
I have a BMO world elite MC. I have never used my lounge passes through lounge key. Nor have I ever spent time in a lounge but now I have a 2 HR layover in YYZ. My understanding is that I can access a lounge with my Mc for free? What perks do I get within the lounge? Free food and drinks? Or just a quiet place to sit? Trying to understand what the perks are
creditcardGenius Team
creditcardGenius Team
September 24, 2021
Hello, Yes, you can access a lounge at YYZ through the Mastercard Airport Experiences program. Your card comes with 4 free passes - you can see their lounges here: https://airport.mastercard.com/ When you're in the lounge, you'll typically be able to get free food, drinks, and a quiet place to sit while you wait.
Venus Modi
Venus Modi
August 2, 2021
Hi Team, I just received a new BMO World Elite Cashback Mastercard. In the terms and conditions it clearly mentions that each visit to Lounge is USD 32 per person. I called BMO customer care and they confirmed that they dont offer 4 free visits for each year. Am I missing something here?
creditcardGenius Team
creditcardGenius Team
August 12, 2021
Hey Venus, Only the BMO World Elite Mastercard comes with free passes. The CashBack World Elite Mastercard comes with the membership, but has no free passes. That means each visit does cost US$32.
Kerry Boon
Kerry Boon
April 22, 2021
Having a BMO World Elite Credit card enabled me to access airport lounges in Canada,Florida and The Netherlands. I found it to be a great plus and one of the reasons I have this credit card. Hope this police stays in place. It was great.
creditcardGenius Team
creditcardGenius Team
April 29, 2021
Hey Kerry, For the time being, the lounge access with the BMO World Elite isn't going anywhere.
Guy Pelletier
Guy Pelletier
March 20, 2020
Bonjour, Mon épouse et moi, sommes présentés au comptoir VIP de l'aeroport de Puerto Vallarta le 7 mars dernier, vers 16:00 hres. J'ai demandé à la réceptionniste si on avait accès au salon, tout en présentant ma carte " World élite Desjardins ". Elle me dit oui . Elle me mentionnes qu'elle doit passer ma carte dans la machine. Je lui demande aussitôt si c'est gratuit. Elle me répond oui mais qu'elle doit quand même passer ma carte pour identification. Elle m'assure une deuxième fois que c'est gratuit. Voilà que je reçois une charge de $ 91.00 canadien. Je suis très déçu . Pouvez-vous corriger la situation car si on m'avait dit que ça me coûterait $ 91.00 ( 64us ), je l'aurais jamais accepté. Nous avons très peu utilisé le salon ce jour-là. J'attend une réponse de votre part. Guy Pelletier, Repentigny QC
creditcardGenius Team
creditcardGenius Team
March 24, 2020
Bonjour, Nous ne sommes pas une banque qui émet des cartes de crédit. Mais, la Desjardins World Elite Mastercard n'offre pas les visites gratuites dans les lounges Mastercard Airport Experiences. La carte vous permet d'accéder au lounge, mais l'accès comme tel est payant. Le seul lougne d'aéroport gratuit d'accès avec cette carte est la Desjardins Odyssey à Montréal. La meilleure chose a faire maintenant est de contacter Desjardins à l'aide du numéro de téléphone inscrit à l'endos de votre carte pour corriger cette situation.
Sandra k.
Sandra k.
January 22, 2020
I went to the IASS Honolulu Airport lounge offered by Mastercard Loungkey in December 2019. I thought I had a free pass based on my Mastercard World Elite Airmiles credit card. Turns out I did not, but they did not tell me that when they swiped my Mastercard. I was charged US $32 each for both my husband and myself. The lounge had chairs, tables and a small fridge containing cans of pop, and a coffee carafe off to the side. We stayed 5 minutes. I requested a refund from Mastercard. They said it was a 3rd party service and would not give me a refund (they did offer airmiles in compensation). I requested a refund from Loungekey. Their reply: "Please note that we are unable to honour a refund, as the lounges conditions are purely at their sole discretion." This location should not be called a lounge, nor should it be part of the Mastercard /Loungekey offering. Yes, I should have checked online to see what services were offered in advance rather than assuming the lounge would be of the same quality as the one I visited on my out outbound flight where I was able to use a free pass. The chairs are more comfortable in the terminal. A perk? Don't think so.
William Pak
William Pak
December 20, 2019
In my LoungeKey APP, it shows unlimited number of complimentary visits and unlimited guest complimentary visits. Is that mean that I have free access to any airport Lounge, with unlimited guests? How can I find out if the lounge will charge extra for "additional" services?
creditcardGenius Team
creditcardGenius Team
December 24, 2019
Hello Darrick, As far as we know, there's only one credit card that offers unlimited Loungekey visits - the HSBC Jade World Elite Mastercard, which is only available to HSBC Jade clients. If this isn't your card, we suggest calling Mastercard Airport Experiences for assistance. You can find their contact info on this page: https://airport.mastercard.com/en/contact-us Hope this helps!
Skeiv
Skeiv
November 23, 2019
Depending on what part of the world you are going to, Priority Pass (PP) and Mastercard Airport Experiences (MAE) are NOT the same or even similar. I was a subscriber to PP for years, then got it complimentary with BMO AirMiles World Elite Mastercard. Then BMO opted into the MAE program which, for an upcoming trip to southeast Asia, is a JOKE. No lounge access in Taipei, Bangkok, Singapore or Kuala Lumpur. Plenty of discounts though on crappy airport food outlets and duty free shopping. Seriously considering cancelling BMO MasterCard.
Laura
Laura
November 15, 2019
I am a bmo world elite card holder. I have been for years and use all my free passes each year. This year however, when we travel, we will be new parents to an infant. Can we bring a 6 month old into the lounge? We have a 6.5 hour layover in Vancouver with my parents so lot of soothing and supervision.
creditcardGenius Team
creditcardGenius Team
November 19, 2019
Hi Laura, according to the terms and conditions of the LoungeKey program, the access policy for children depends on each lounge's own policy. The best thing to do would be to go to the Mastercard Airport Experiences page (https://airport.mastercard.com/en) and find the lounge you want to visit and see what their policy is. Hope this helps!
Luc Tasse
Luc Tasse
May 10, 2019
Hello The question was asked previously but the answer was not so clear. If I get the "BMO World Elite", they'll give me 4 free passes. Since I travel with my wife and she won't have hjerself this card (so no passes at her name), can I use 2 of my free passes (for me and her) for one visit ? Thanks
creditcardGenius Team
creditcardGenius Team
May 15, 2019
Hi Luc, As per the BMO World Elite's terms and conditions: "Use the four complimentary passes for yourself or to cover the cost of the lounge visit of your travelling companion. After using four passes, you can continue to enjoy lounge access for a fee of just US$27 per person, per visit. After using four passes, you can continue to enjoy lounge access for a fee of just US$27 per person, per visit."
Denise
Denise
June 6, 2019
they allow 2 passes, not 4 and the lounges are not worth the $27usd fee per visit - at least not in South America. They have also double billed me on one entry and there are 2 charges with transaction date a week after I returned home.
creditcardGenius Team
creditcardGenius Team
June 11, 2019
Hi there Denise, The BMO World Elite does in fact offer 4 passes. The BMO AIR MILES World Elite however only offers 2.
Ricardo Elvas
Ricardo Elvas
April 3, 2019
I just created my account on Mastercard Airport Experiences Provided by LoungeKey suing my MC President's Choice World Elite and looks like it worked See message when I login in into this website "As a Mastercard customer you have access to over 1000 lounges and exclusive offers at dining, shopping and spa outlets. All Visits will be charged at 27.00 (USD). with PC Financial" When I search Lounges at Toronto International Airport they provide this message "All visits are charged at 27.00 (USD)" I didn't use this benefit yet but looks like good and reasonable if you don't travel more then 2 times a year, in economic class, without any expensive credit card like Amex Platinum card. Do you guys know if any Mastercard, Elite or not, is eligible of this "Lounge Key" program of course paying this $27.00 USD fee?
creditcardGenius Team
creditcardGenius Team
April 4, 2019
Hi Ricardo, Yes, there are a couple Mastercards that will waive the fee for you. The BMO World Elite Mastercard will provide you with 4 free passes annually, and the BMO AIR MILES World Elite Mastercard will provide you with 2 free passes annually.
JB
JB
March 5, 2019
Article looks like a BMO advertisement. I've tried enrolling for a MasterCard Airport account with two different cards: a Desjardins Odyssee World Elite ($$) and a Brim Card (free one). Both worked, but no free visits: all 27 USD. I left my free Brim card on, as it has no foreign exchange fees (reason why I got it in the first place). Seems like every Mastercard is eligible for an account. Just don't expect free passes. And really read the lounge descriptions: sometimes you need to pay for access, but still need to pay again for all refreshments.
creditcardGenius Team
creditcardGenius Team
March 6, 2019
Hi JB, You're right, many Mastercards will give you access to LoungeKey but still charge you for your visit. The reason this article is more focused on BMO is simply because they offer credit cards that give you access AND free visits. The BMO World Elite Mastercard and the BMO AIR MILES World Elite Mastercard will give you 4 and 2 passes per year, respectively.
Bill Shelest
Bill Shelest
February 28, 2019
presented my card for 2 free breakfasts received a charge on my mastercard ? why? initial 2 per year are free please explain how do I get the charges removed
creditcardGenius Team
creditcardGenius Team
March 1, 2019
Hi Bill, Contacting your credit card issuer might be the best way to find answers. However, on the Mastercard World Elite information page, I found the following information: “Depending on the terms of benefit enrolled by your issuing bank, a charge will automatically be made to your nominated World Elite Mastercard card for lounge visit made by cardholder, as well as accompanying guest. Please check with your issuer for more information.” This might explain why you received a charge on your credit card.
Larry Thiessen
Larry Thiessen
January 18, 2019
We received an email from WestJet prior to our trip to Puerto Vallarta on January 7, 2019 telling us that we were eligible to use the Lounge Key facility at the Calgary (YYC) airport - just show your WestJet MasterCard World Elite Card. So we did, well, to our dismay, we now have a charge on our credit card for US $54 (Cdn $73.46) - supposedly because we went in there as offered, and not once did anyone there suggest that there would be a charge. What a total ripoff - a cup of coffee each for $73.46! Watch this place because it is akin to a major, major RIPOFF! I am mad and Inwant this charge reversed. I plan on warning as many people as possible until it is reversed. I expect to be contacted - this needs to be corrected NOW?
creditcardGenius Team
creditcardGenius Team
January 21, 2019
I'm sorry to hear about your experience, Larry. On the Mastercard World Elite information page, I found the following information: “Depending on the terms of benefit enrolled by your issuing bank, a charge will automatically be made to your nominated World Elite Mastercard card for lounge visit made by cardholder, as well as accompanying guest. Please check with your issuer for more information.” It's not always clear, but having access to an airport lounge doesn't always mean you have free passes to that lounge, and many times there are fees attached. I would suggest that you contact your card issuer to see what they can do for you.
Larry Thiessen
Larry Thiessen
February 7, 2019
Upon our return, I determined that the information provided to us originally was too good to be true! Although it sounded like we were being given a great benefit, there indeed is a cost - consequently little or no benefit whatsoever - that of course being our opinion only. Some people may feel that US $27 per person is reasonable - we do not and thus will never access the lounge again. People should be advised upon entry to the lounge about the per person charge of US $27 - then they can decide if it is worth it. We were not aware - our fault - a little heads up would have been appreciated. Please feel free to delete our earlier comment and please consider our suggestion regarding fair notice upon entry to the lounge(s).
creditcardGenius Team
creditcardGenius Team
February 8, 2019
Hello again, Larry. Having the agents make people aware that they could be charged upon entry would be the right thing to do. Unfortunately, since we not affiliated or don't work for the airport lounge companies, we have no control over what is said to customers. We do try our best to give our readers the full picture. If you look at the above "How much does a membership or a visit cost?" section, you'll see that we clearly state that if you don't have any complimentary passes, you'll be charged $27 USD. Thanks for stopping by and sharing your experience.
Claudine Drouin
Claudine Drouin
October 29, 2018
I just used 2 lounges and I was charged $70 twice. I did have a Prioraty Pass but was told in Sept that it is no longer valid and I was just to present my MC world elite. I was also told that I had 2 free visits plus 2 free visits for my guest up until the end of 2018. Something is wrong here and I would like this resolved. $70 for 2 of us to have a coffee and snacks is unreasonable, please respond.
creditcardGenius Team
creditcardGenius Team
October 30, 2018
We are really sorry to hear that your experience was not great, Claudine. Unfortunately, we do not work for your credit card company, so we cannot help resolve this issue for you. That being said, on the Mastercard World Elite information page, we were able to find this bit of information: "Depending on the terms of benefit enrolled by your issuing bank, a charge will automatically be made to your nominated World Elite Mastercard card for lounge visit made by cardholder, as well as accompanying guest. Please check with your issuer for more information." I would suggest that you contact your card issuer to see what they can do for you.
John stevenson
John stevenson
August 22, 2018
Only get 2 free passes. The rest are $28 per visit. Waste of time and just a way for them to get more business. Definitely not worth getting a new card for!
Marion Johnston
Marion Johnston
August 7, 2018
Do the passes apply to all holders or just the primary cardholder?
Jimmy Cap
Jimmy Cap
October 20, 2020
BMO World Elite provides this benefit of 4 passes only to the primary cardholder, to use as per the program. Additional or secondary cardholders do not receive this benefit of 4 passes, or the ability to pay for passes.
Margaret Jeffrey
Margaret Jeffrey
May 1, 2019
I have a West Jet world elite card. How do I get the lounge passes?
creditcardGenius Team
creditcardGenius Team
May 2, 2019
With the WestJet World Elite card, you actually don't get any free lounge passes – you just get complimentary membership.
creditcardGenius Team
creditcardGenius Team
November 6, 2018
Marion, From our research, it appears as though additional card members having access to the LoungeKey passes depends on your issuer (ie BMO, Scotiabank, RBC, etc.) To be sure, I would recommend contacting your credit card issuer.
Marj T
Marj T
September 15, 2018
I am still pursuing an answer to the same qu. I may have a partial answer. I was told by my Bank's Master Card Dept. that it didn't matter which card to use on our recently visit to a lounge in Vanc Int.l. so I use the secondary card and a few days later a charge went through the credit card account. In the mean time I have registered both cards on the LoungeKey website and it looks like only the Primary Card has the complimentary passes. I am currently trying to contact LoungeKey for an answer. So far not getting anywhere!!
creditcardGenius Team
creditcardGenius Team
November 6, 2018
Thanks for sharing your experience with us, Marj. After reviewing the LoungeKey FAQ, we found a few little tidbits of information, but nothing really clear as to why you were charged. "Q: My partner and I both have LoungeKey as a benefit on our bank card, do we both have to present our cards when arriving at the lounge? A: Yes, to ensure that you do not receive any unnecessary charges both cards must be presented when entering the lounge. Please contact your card issuer direct with regards to any visit charge queries that you may have." We also found this on the Mastercard FAQ page: "Q: Can someone else use my eligible Mastercard payment card to access a lounge? A: No. The only person who can access the lounge is the person named on the eligible Mastercard payment card. For security reasons, the lounge will verify the name of the cardholder against their boarding pass and their identification card/passport." ...as well as this: "Q: I believe I was incorrectly charged for a lounge visit. What should I do? A: First, all details of your lounge visits can be located within the “History” area of your online account. After checking your visit history, if you still feel you have been incorrectly charged, please contact the Customer Service team by clicking on the Help section of the website or app." and this: "Q: I’ve received a message from my card issuer suggesting an amount of money has been charged to my account for entering the lounge. Why? A: When visiting a lounge, a pre-auth may be performed as a means to authenticate your Mastercard payment card has not been reported as lost, stolen or canceled. This will mean a hold of funds will be placed to confirm your card is still active and released after a period of time if your visits are complimentary. If you do not have any complimentary visits available to you, you will be charged the prevailing lounge visit fee."
Jon
Jon
August 3, 2018
Lounge Key and Priority pass are owned by the same entity and many lounges are shared, so not sure how exclusive this will be
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