Free Roadside Assistance Comparison: Could Free Be Better Than CAA?

creditcardGenius Team
updated on Dec 13, 2024
Fact Checked
Fact Checked
Accuracy is important to us so this article has gone through a thorough 3-stage review process and fact-checked by our team.

Roadside assistance has been a credit card perk for years, but you might wonder if it’s better than a membership with CAA or Canadian Tire. We spent time combing through cards that offer roadside assistance and compared the coverage – and we found that roadside assistance from your credit card is generally just as good (if not better!) than paid standard memberships.

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Best credit cards with free roadside assistance

BMO Mastercard Basic Roadside AssistanceCanadian Tire’s Triangle World Elite Roadside AssistanceTD Auto Club Membership (standard)
Calls per year45Unlimited
Towing distance10 km200 km200 km
Battery boost?
Door unlock?
Winch/pull out?
Tire change?
Gas delivery?
EligibilityMembership stays with the credit card holderMembership stays with the credit card holderMembership stays with the credit card holder
Apply nowBMO CashBack World Elite MastercardTriangle World Elite MastercardTD Cash Back Visa Infinite Card

BMO roadside assistance

BMO currently offers emergency roadside assistance on one of their top cards, the BMO CashBack® World Elite®* Mastercard®*.

4.6 Genius Rating
2.8 (53) User reviews
Annual fee
$120.00 $0
1st year waived
Welcome bonus
$480
Learn more
Annual rewards
$492
GC Ends: Oct 31, 2025
Credit Card Genius Cash IconGC: $150
BMO CashBack® World Elite®* Mastercard®*
Instant approval: Yes
Credit estimate:
4.6 Genius Rating
2.8 (53) User reviews
Annual fee
$120.00 $0
1st year waived
Welcome bonus
$480
Learn more
Annual rewards
$492
GC Ends:
Oct 31, 2025
Credit estimate:
 (560 - 659)
Instant approval: Yes

With an annual fee of $120, this card has an impressive insurance package, premium perks like concierge service, and the rare free roadside assistance we’ve been talking about (worth an estimated $100/year).

BMO Roadside Assistance allows cardholders to call a 24-hour, toll-free number from anywhere in Canada and the continental United States. BMO will arrange for a pre-qualified towing professional to help you out of your sticky situation.

As long as your BMO account is in good standing, BMO will have you covered – whether you're in your vehicle, a rental, or even just a passenger in someone else’s car. With this complimentary roadside assistance package, you’ll be covered for:

  • Battery boosts
  • Emergency gas delivery (cardholder pays for gas)
  • Flat tire change if a safe and inflated spare tire is available
  • Lockout services
  • Winch from mud/ditch/snow (up to 1 hour)
  • Towing to the nearest qualified repair facility (up to 10 km)

TD roadside assistance

The TD Cash Back Visa Infinite* Card has an annual fee of $139 for primary cardholders but the TD Auto Club benefit definitely offsets it.

3.9 Genius Rating
3.3 (40) User reviews
Annual fee
$139.00 $0
1st year waived
Welcome bonus
$245
Learn more
Annual rewards
$444
GC Ends: Oct 31, 2025
Credit Card Genius Cash IconGC: $100
TD Cash Back Visa Infinite* Card
Instant approval: Yes
Credit estimate:
3.9 Genius Rating
3.3 (40) User reviews
Annual fee
$139.00 $0
1st year waived
Welcome bonus
$245
Learn more
Annual rewards
$444
GC Ends:
Oct 31, 2025
Credit estimate:
 (725 - 759)
Instant approval: Yes

You’ll get 24/7 access to roadside assistance, including the following situations:

  • Towing
  • Battery boosts
  • Gas delivery
  • Tire changes
  • Winching services

On top of this, the TD Auto Club Membership will keep you covered in the event of a car accident. If it's a local accident within 80 km of your home, you’ll receive $25 for personal transportation. If the accident happens further from home, TD offers some pretty extensive traffic accident emergency services that include:

  • Up to $200 in accident towing
  • Up to $200 in emergency transportation/rental car
  • Up to $200 in emergency accommodations and meals
  • Up to $200 in transportation to return to the repair site
  • Up to $50 in personal necessities

TD has optional Auto Club memberships. Upgrade to a Deluxe and get extra benefits like no distance limitations for towing, personal necessities reimbursement, and expanded coverage.

As a primary cardholder, your TD Auto Club membership will cover you as long as your TD Cash Back Visa Infinite account is in good standing. For an additional fee, you can also get coverage for your partner and any unmarried children under the age of 22 who reside with you.

Canadian Tire roadside assistance

If you want a free alternative to Canadian Tire’s paid Silver Member Plan, the Triangle World Elite Mastercard has you covered. Not only does the card have no annual fee, but you’ll get a free Gold Membership (valued at $115 a year) as long as you’re the primary cardholder of a Triangle World Elite Mastercard.

3.7 Genius Rating
4.0 (30) User reviews
Annual fee
$0.00
Learn more
Welcome bonus
$0
Learn more
Annual rewards
$355
Learn more
Triangle World Elite Mastercard
3.7 Genius Rating
4.0 (30) User reviews
Annual fee
$0.00
Learn more
Welcome bonus
$0
Learn more
Annual rewards
$355
Learn more
Credit estimate:
 (760 - 900)
Instant approval: No

Here are your plan options:

  • Vehicle Plan: Allows service to 1 registered vehicle
  • Member Plan: Brings the service to you regardless of which vehicle you’re in

With either plan, you’ll have complimentary access to 24-hour roadside assistance across Canada and the U.S. You’ll get a maximum of 5 calls per 12-month period and unlimited tows to any Canadian Tire Auto Service Centre within 200 km.

Cardholders are covered for:

  • Battery boost
  • Lockout services
  • Winch from mud/ditch/snow
  • Tire change
  • Emergency fuel delivery (cardholder pays for gas)
  • Towing to the destination of your choice within 200 km

If you’re interested in roadside assistance from Canadian Tire but can’t afford the $74.99/year fee for a Silver Membership, this is a valuable option to have in your back pocket.

CAA vs. Canadian Tire roadside assistance

Let’s jump to the paid roadside assistance services to see how they compare.

You've likely already heard of CAA as it's probably the best-known coverage plan. If you have a membership, you'll also get access to the CAA Dollars rewards program, where you can earn rewards (that never expire). You can use this program to save on purchases at select retailers, earn a percentage back, and redeem rewards for membership renewal (and upgrades, entertainment, or travel.

Let's see how the CAA program stacks up against the upgraded Canadian Tire roadside assistance plan.

CAA BasicCanadian Tire Silver Plan
Cost$90$74.99
Calls per year43
TowingUp to 5 km10 km, increased to 25 km to Canadian Tire Auto Centres
Battery boost
Door unlock✅ Up to $50 cost
Winch/pull out✅ One operator and truck✅ One operator and truck for 20 minutes
Tire change✅ Does not include repairs✅ Does not include repairs
Gas delivery
EligibilityMembership stays with the registered personMembership stays with the registered vehicle or any vehicle the member drives

Both programs offer similar coverage, though CAA costs $15 per month more. Bear in mind that there are different levels of service and springing for the deluxe Canadian Tire option might be better for you.

That said, CAA membership comes with so many other discounts and services that can offset the cost difference.

Ultimately, you’ll have to decide if a paid membership that renews annually is worth it.

Credit card vs. paid roadside assistance

After analyzing the free roadside assistance from credit cards and the coverage you get from paid or upgraded memberships, it’s pretty clear that complimentary card roadside assistance offers more value.

In several cases, you’ll even get more extensive coverage or availability. The fact that you can earn rewards and other perks from the credit cards seals the deal.

That said, if you’re looking for premium roadside assistance that includes the greatest towing distances, free fuel delivery, and expanded coverage amounts, you’ll probably want to splurge on CAA’s premium plan.

You’ll have to do the math to see if the cost ($170 annually) makes sense for you.

Manufacturer roadside assistance

We’ll wrap up our comparisons with one final option, though it won’t apply to everyone. When you purchase a new vehicle, it typically comes with roadside assistance.

The length of coverage depends on the manufacturer and your warranty. For example, Ford's roadside assistance gives you free coverage as long as your vehicle is under warranty – typically anywhere from 2 to 5 years.

Each manufacturer is different so always check before assuming that your new ride has coverage.

FAQ

Does the Canadian Tire Mastercard include roadside assistance?

Yes, with the Triangle World Elite Mastercard, you can make up to 5 roadside assistance calls per year with towing up to 200 km. You’ll also get standard roadside assistance services like fuel delivery, winching, and battery jumps.

Does the Costco credit card offer roadside assistance?

No, Costco's roadside assistance plan was discontinued in March 2021. If you're looking for a paid roadside assistance plan, take a look at the options from CAA and Canadian Tire.

Does Visa have roadside assistance?

Yes, some Visa cards offer roadside assistance. The TD Cash Back Visa Infinite Card, for example, offers 24/7 roadside assistance with unlimited calls for help.

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Showing 74 comments

Richard K
Richard K
August 14, 2025
New CIBC Adapta Mastercard offers free roadside assist; annual household income of $15k, and an interesting dollars to points to dollars reward system. https://www.cibc.com/en/personal-banking/credit-cards/all-credit-cards/adapta-mastercard.html
Valera S.
Valera S.
May 2, 2023
I definitely don't recommend TD Auto Club membership. I switched to it from CAA and within a week went back. Their customer service is subpar, they didn't even sent me my receipt not the details of my Deluxe coverage. When I had to use it when my car won't start, it took more than 2 hours for hleptto arrive, I had too 2 extra time as the tracking link was still showing me that the help is 1 hour away, and I was only covered for 1.1 km of towing and would have to pay $2-5 per km to get my car to my mechanic which is 11 km away - with CAA I was covered for 200 km, period! Bottom line: TD Auto Club deluxe isn't worth saving $40/year!
W.J. Kazimir
W.J. Kazimir
August 28, 2022
Unless you live in the GTA or maybe southern Ontario, I would NOT recommend the Canadian Tire plans. Their dispatchers are poorly educated and poorly trained, and very frustrating to deal with... at a time when you need help.
Michael Blackstock
Michael Blackstock
February 24, 2022
Recently acquired the BMO Cashback Elite MasterCard. My 2002 Nissan Pathfinder had a brake seize up and I parked it in a shopping centre lot. Called the number and a tow truck arrived in 90 minutes to tow it to my preferred shop 6 kms away. Very satisfied.
creditcardGenius Team
creditcardGenius Team
February 24, 2022
Hey Michael, That's unfortunate about your car, but thankfully you got it figured out quickly! Thanks for sharing!
B. S.
B. S.
July 12, 2021
The article states: In fact, there are 4 different Canadian credit cards on the market right now that have this feature and you can find out all the information here. Only 3 are mentioned: BMO CashBack World Elite Mastercard - $120 from year 2 BMO Shell CashBack World Mastercard - $79 from year 2 TD Cash Back Visa Infinite - $120 from year 2 What am I missing / what is the 4th one?
creditcardGenius Team
creditcardGenius Team
July 15, 2021
Hello, The 4th one isn't mentioned directly in the article. It's the Canadian Tire World Elite Mastercard.
joseph
joseph
June 1, 2021
I have been a BCAA member for years. I'm ditching that org this June. Last July, I truly needed roadside assistance as I was in a state of emergency. I got timed out a couple of times waiting on hold on the cell phone. BCAA kept playing endless recordings about how amazing they were responding to the covid "emergency" while completely ignoring the REAL EMEMGENCY that I was involved in on the side of the road. I was in a dangerous spot and damn it, do you think BCAA ever showed up to help? No, it was a fluke of situation that enabled me to get out of that spot. BCAA has burned their bridges with their stupidity and outright lethal incompetence.
Mr. Dreamer @ VibrantDreamer.com
Mr. Dreamer @ VibrantDreamer.com
April 4, 2021
Hello. Nice List. May I know why you didn't include the Triangle World Elite Mastercard by Canadian Tire which is a free card and include one of the best roadside programs in Canada? Yes, it requires the minimum $80K income but so does the BMO card mentioned on this post?
creditcardGenius Team
creditcardGenius Team
April 8, 2021
Hello, We had to remove the Triangle World Elite Mastercard because they weren't accepting new applications for a while. It does contain a good roadside assistance plan with Canadian Tire Gold, so thanks for letting our readers know!
Steve
Steve
November 2, 2020
Your comparisons with the three emergency auto service plan only companies are misleading. You say they only tow 5 km for free but at bcaa.com their free towing is either the 5 km for people who only drive in a city or for less than $3.00 more per month 160 km free or even 320 km free for their top plan. One crucial consideration to mention is for people to evaluate where they live and commonly drive in relation to repair shops. You say the article was about Credit Cards that offer this service but your scope included companies that are not offering credit cards so my addition is logical.
creditcardGenius Team
creditcardGenius Team
November 10, 2020
Hey Steve, Point taken, though we also wanted to show what basic roadside assistance plans include, as well as compare the cost vs. what you could get that's with a credit card. To do this, we showed the basic plans available from leading providers, and didn't go over their higher paid plans – which are better but also more expensive.
RRR lllll
RRR lllll
October 29, 2020
The TD plan covers only one driver. You state: "As a primary cardholder, as long as your TD Cash Back Visa Infinite account is in good standing, your TD Auto Club membership will cover you, your spouse, and any unmarried children under 22 years of age who reside with you, when driving any car." The TD brochure says that "your spouse (is eligible for membership) at a nominal fee" as well as children under 22. The fee is not specified - not as good a deal as it appears to be on your site. I asked TD and they didn't answer.
creditcardGenius Team
creditcardGenius Team
November 5, 2020
Hello, This must have changed recently - thanks for letting us know and we'll get this article updated.
Julius
Julius
July 19, 2020
I used the TD roadside assistance through my Visa Infinite card last week to tow my car that wouldn't start. I had already used CAA this year (old car dying) and I wanted to try with credit card coverage I get defacto for using a points card. I learned when calling that towing is free only within 4km, if your garage of choice is further, you will pay up to 4$ extra per km to the towing company (depends on how much the specific company charges). It ended up costing 10$ for the extra 5km over the limit. The tow truck was at my car within 15 minutes of calling, the whole thing went smoothly and very fast. Overall I'm very satisfied with this service and after reviewing the details in the TD auto club service book, I feel I shouldn't bother paying for CAA in the future. If I had to tow long distances though, it could be very expensive.
creditcardGenius Team
creditcardGenius Team
July 27, 2020
Thanks for sharing your experience with TD's roadside assistance, glad to hear everything went smooth.
Andrew S
Andrew S
April 9, 2020
You forgot to mention the Canadian Tire Gold plan which has 5 tows up to 250 KM $5 free gas, unlimited tows to Canadian tire. Member plans provide coverage for registered members regardless which vehicle they’re driving or passenger in or Vehicle plans provide coverage for registered vehicles regardless who’s driving that vehicle. Plus 1 free oil change and another at a reduced price which all but pays for the plan itself. Have had this service for over 10 years and it has never failed me including a tow from way up north to home.
creditcardGenius Team
creditcardGenius Team
April 14, 2020
The Canadian Tire Gold Plan is a a great plan, but the focus of the article was on credit cards that offer roadside assistance as part of having the card, not on all the various roadside assitance plans available.
Yusef Woo
Yusef Woo
June 27, 2020
The Triangle World Elite Mastercard has no annual fee (and comes with free Gold Plan). Only requires a 80,000/year income. So this is a good option for those not wanting to pay fees.
creditcardGenius Team
creditcardGenius Team
July 6, 2020
As long as you meet the income requirements, then yes, Canadian Tire does have a good option to get free roadside assistance.
sebastien Roy
sebastien Roy
March 29, 2020
On March 25 2020, I had a small misadventure with my RV. It had two wheels off the road and got stuck in snow. I was in need of a small tug to get out of this unfortunate situation. After calling BCAA to get assistance I was told that it would take 5 hours before a tow truck could reach me. Right away, I found that odd since I was a mere 15 min drive from a major Canadian city. Ten minutes later, I received a call from BCAA telling me that I was outside of their contractor's coverage area and I was basically on my own. After hanging up, I really felt betrayed and ashamed of myself. Ashamed for paying a membership (Premier RV ) to this organisation and in time of dire need, to get abandoned to rot on the side of the road on my first call. I had to find a Good Samaritan in this period of COVID 19 crisis to pull me out of the ditch. All of you members, I want you to reflect on this. Did you REALLY benefit from your membership? Sebastien Roy Paying member and RV owner
Michele Russell
Michele Russell
November 6, 2019
CAA AMA is a big ripoff that left me high and dry ... They gave me excuse after excuse and a different story and 20 calls and a month later....they left me stranded with zero help after a car theft over 200 kms from home! Despite I've been a member since the 80s and never had more than a handful of tows i got zero help! I WILL NEVER RECOMMEND CAA AMA! THEY ARE LEGALIZED THUGS!
Alex M
Alex M
August 20, 2019
5km towing distance that comes with credit cards, is often useless - no repair shop nearby, or your home is more than 5km away and guess what - you need to get home after you car breaks. This can also be expensive, forcing you to do repairs in a shop that you would've never chosen otherwise, because of cost or poor quality. BCAA+ plan comes with 160km towing @$115, and you get a discount after a few years, plus another discount for automatic renewal, so the total is $105.
creditcardGenius team
creditcardGenius team
August 21, 2019
Hi there, Very true – 5km is often not enough, or worth leaving your favourite mechanic. Not all credit cards only offer 5km towing. TD Cash Back Visa Infinite offers up to 200 km for towing, however. Unfortunately, the BCAA+ plan is only available to BC and Yukon residents, but that is great for our BC readers to know! CAA continues to be a Canadian favourite and there's not much question why. Thanks for the comment, Alex!
Will
Will
August 1, 2019
One potential option out of left field here - it's intended for American motorcyclists (which I am - but as of now I reside in Canada), but one of the membership perks of being an American Motorcyclist Association member (as long as you auto-renew, is free roadside assistance - which covers ALL FAMILY members, and up to 5 vehicles, including cars, RVs, trailers, and motorcycles. And the services are valid in Canada -- I've tested this on a dead battery call -- and I believe Canadians can join the organization as well (my Canadian address is the only one on file with them at the moment). It's great value at US$50 per year. One gotcha is that it doesn't cover winching, which is lot more likely to be needed here than in some warmer states -- found this one out the hard way, but it's in black and white on their page. https://www.americanmotorcyclist.com/For-Members/AMA-Roadside-Assistance
creditcardGenius team
creditcardGenius team
August 2, 2019
Hi there! That's certainly good to know, especially for our Canadian motorcyclists–thanks for the comment.
dONNA
dONNA
July 5, 2019
I leave work at 6:45 pm and find a flat tire. I call TD auto club and waaaaaaaaaiiiiiiiiitttt to get through. They take my request and tell me the tow company is dispatched and will text me with an estimated arrival time. I get that text 10 minutes later with an estimated time of 3 hours. THREE HOURS!!! I call back to check and see if this is real and the attitude of the agent was terrible. "Well, that's just what it is" she tells me. I thank her for such disappointing service and she hangs up on me. I call again an hour later and am told that the 3 hours is standing and it started at 7:33. I asked the agent if they have any update and she said that it was 3 hours as I was told. I said that when I was with CAA they gave me updates on arrival times. She told me that they weren't CAA and that their service was different. I asked her if I would receive any notice of update of time and she said no and that I shouldn't call back until the 3 hours had expired. Her answers were "ya" and "nope" and just all around terrible customer service tone. REALLY REALLY AWFUL! We will be switching from this credit card that gave us the free roadside assistance. The card costs $120/year but is just not worth it with such terrible awful disappointing frustrating rude treatment. Customer service? I think more like Customer UNservice is more like it. TD has lost a customer. Time to move banks. Yes, even banking. This reflects so poorly on TD that we will now move to a fee-free bank. We were thinking of it before this, but we liked the general customer service at TD. But this is such a terrible reflection of service and has left us stranded at night with kids at home. People have lives - THREEEEEE HOOOOOURRRRRSSS!!!!! AWFUL!!!
Julius
Julius
July 19, 2020
You know the waiting time depends more on local tow truck availability, not so much on TD. The TD representative taking the calls are really just dispatchers to local towing companies.
Lucifer
Lucifer
June 10, 2019
how do you even contact Costco road side assistance ? is there a phone number? it would've been nice to include that in your article? is it really costco or is it AXA cause they're in montreal and all i got was a voice mail?
creditcardGenius Team
creditcardGenius Team
July 2, 2019
From Costco's roadside assistance page (https://www.costco.ca/Standard-Plus-Emergency-Roadside-Assistance.product.10364545.html), they list a phone number to call if you require more information: (877) 845-4179 Hope this helps.
John hurson
John hurson
April 29, 2019
Thanks for sharing a wonderful roadside assistance comparison. I think most of the people get confused when it comes to taking membership roadside assistance. However, it's your decision whether to go with CAA membership or with a local roadside assistance company. Car Breakdowns happen very rare so, I think if we face a severe breakdown or needed emergency roadside assistance service then we can call any near reputed company for this job. Membership means agreement and regular payments etc.. Its a pure user choice.
Brian
Brian
March 15, 2019
I have the TD gold card coverage - no annual fee as I have a “select” account (also no fee/carry minimum balance). Have only used the service once - keys locked in daughter’s car (borrowered as had baby seat installed). Service came in less than 45 minutes & despite being at own address no questions or forms required. TD also texted to ensure service personnel had arrived within 45 minutes & check that I was happy. Great service. Had CAA before I got the TD coverage & never used any of the extra services - waste of money IMO. I’ll take the TD plan any day - no fee, 3% on gas/groceries, insurance, etc. Great site. Lots of useful info that helped me pick our second credit card so that we maximize cash back. Brian
creditcardGenius Team
creditcardGenius Team
March 18, 2019
Hi Brian, thanks for sharing your story and thank you for the positive feedback. I'm glad TD has served you well!
Hamid
Hamid
February 28, 2019
Based on what I see in terms and condition of Costco Emergency Roadside Assistance : "If your vehicle has a mechanical failure that is not the result of an accident, we will tow you to the closest authorized repair facility, up to a maximum of 100kms." it is not covered by 250 KM!
creditcardGenius Team
creditcardGenius Team
March 1, 2019
Yes, that's definitely an inconvenience with the Costco Roadside Assistance – a good reason to make sure to read all the fine print and make an informed decision.
Randy Bauslaugh
Randy Bauslaugh
February 22, 2019
CAA failed me on the last two occasions when I really needed them. Once in a YYZ airport parking garage around midnight. The service person kept relying on his GPS, rather than my directions, and by the time he arrived two hours later (after circling the airport for over an hour) I was just leaving thanks to assistance from another provider. Second, during the extreme cold weather, I had an issue. I can understand high call volumes, but calls were just shunted to nowhere or a busy signal (making me doubt whether I had an expired phone number) and my email and text messages were only acknowledged more than 5 hours after sending them. My car dealer arranged help for me. I have been a 30 year member of CAA thinking I had reliable roadside security. I was fooled. I won't be fooled again.
creditcardGenius Team
creditcardGenius Team
February 25, 2019
I'm so sorry to hear you were let down by your roadside assistance, Randy. It makes a stressful situation even worse, when the company/service you rely on doesn't pull through.
Gord
Gord
January 10, 2019
Costco roadside coverage has ridiculous conditions in the 'terms and conditions'. My daughter's vehicle failed to start today, so she called Costco roadside coverage who advised that if the battery boost did not work, she would have to pay for a tow to a repair facility. This is because the plan is limited to one service per incident even though you are allowed four services per year. If she had the vehicle towed and then asked a local garage for a boost, the tow would be covered. Costco should be embarrassed to allow such underhanded service from their roadside coverage partner. Costco roadside coverage is NOT worth it - stay away!
creditcardGenius Team
creditcardGenius Team
January 11, 2019
That must have been extremely vexing. I wonder why the coverage is limited to only one service per incident... Luckily there are other options for roadside assistance out there.
Sandie
Sandie
December 3, 2018
Crappy Tire Roadside Assistance seems to have few tow truck companies in the Hamilton Ontario area & the wait times are ridiculous! Not a snowy or super cold day which I would understand- 11:30 one night needed a battery boost - told 45 minutes- called back an hour later for an update - told within the next hour. Umm nope! Did not renew the plan - went with CAA. Will see if they are better.
Heather-Jean Vandenberg
Heather-Jean Vandenberg
June 30, 2023
Most local taxi companies will send a car for a small additional fee on top of costs for closest taxi to get 2 you. In Ajax it was an extra 5$ fee and average flat rate was 7$ so always call them when stuck in this way.
sameera k hassan
sameera k hassan
November 26, 2018
Avoid TD auto club at all cost. I have had a horrible experience with them not once but on multiple occasions.
Doug
Doug
June 4, 2019
I have used TD auto club for many years and have never had any complaints on the several times I have needed their help.
Dve
Dve
October 10, 2018
The TD Gold auto club is crap. Called Oct 10 2018 on a clear sunny day. 21 degrees. My van would not start and needed a tow. I phoned them on three different occasions and went through there ACD queue. The answer the phone after about 10 minutes and SAY they are putting on hold again. While on hold on the three occasions I waited half an hour twice and one hour once. The answered once to ask if I was with Belair or Intact insurance ... duh .. not needed as I am with neither. Before you can object they transfer you to one of them. Go with CAA. They are way more reliable.
Sameer
Sameer
November 23, 2018
Td is crap
pilatos86
pilatos86
January 18, 2019
CAA tows you to any garage you want, meanwhile TD tows you to the garage they want, a couple of times I had to pay an extra Tow for that reason.
Terry
Terry
October 5, 2018
Got the Preferred Trust Visa for the no fee US exchange feature when Amazon.ca discontinued their card . The no annual fee, cashback and free roadside assistance were all bonuses. Haven't had to use the roadside assistance yet, but hopefully it is as good as it sounds if I do .
Agent99
Agent99
May 17, 2020
We got the Home Trust Visa for the same reasons. Later they discontinued the 1% cashback for purchases in USA. However, the no-FX fee is still a bonus. And card is free. It does come with Roadside Assistance. I gave up my part of our CAA membership because of that, but my wife kept her's. Recently I had a need for assistance. I called the correct HT number. Someone answered, but their English and accent were hard to understand and muffled. They sounded like they were in a sewer pipe or who knows what. We could not really have a conversation. The connection was then terminated - not by me! We did not have CAA number handy or data on phone, so went over to a Tim Hortons and accessed the CAA app. Truck arrived in 15 min and towed car back to our house (where I could repair it myself). CAA, at least in our area, is 4 tows per year of 10km - Chart in article say 5 x 5km.
Lily
Lily
August 27, 2018
Since we retired, our driving has declined significantly so we quit our 40 year AAA membership. Recently we had been thinking to get a basic road assist package, so we were delighted to find that our new Home trust visa offered free coverage. We had occasion to use them this past week when our car broke down during Friday rush hour in Calgary. We had to wait over an hour for towing, but we were towed 8km to our preferred garage, paying only for the last 3km not covered. This is a great add on to the no foreign transaction fees this card offers!
Nick Vuckovic
Nick Vuckovic
August 4, 2018
I use Cosco. They've been reliable in a boost I needed a few years back. Towed my wife's car and got on scene fast with a tow truck driver. Mechanic forgot to put the cap on the oil tank.
smayer97
smayer97
July 31, 2018
Get Canadian Tire GOLD plan for FREE with new CT Triangle World Elite Mastercard... no annual fee but must earn $80K+ to qualify. Also Canadian Tire Auto Club now has the choice of either Car plans or Member plans (like CAA).
Russ
Russ
February 20, 2020
I have this card too as one of the cards in my “stack”. In addition to no annual fee and the gold roadside plan (which includes 300 km towing to garage of choice) you also get 4% cash back at Canadian Tire, Part Source, and Sport Check (in the form of credit for use at Cdn Tire) and 5 - 7 cents off per litre at Canadian Tire and Husky gas stations. Plus 1% Cdn Tire cash back on all other purchases.
DARRELL
DARRELL
June 22, 2018
Z, that happened to me as well upon the Gold Elite Card extinction. However, you will find that if you maintain a minimum balance in a Select Service Acct (which I do and don't ever use), TD will waive the annual-fee for your Cash-Back Infinite cards AND also provide you the TD Auto Club at no charge.
Z.
Z.
June 13, 2018
I had the TD Gold Elite Visa that I received with no annual fee because I carried a mortgage with the bank. Since they switched their cards, I was downgraded to the rewards card and lost all the benefits I carried on the Gold card, including roadside assistance. If I want it, I have to pay the annual fee and the additional percentage point in interest. I am not a happy customer.
Mo
Mo
May 17, 2018
I called TD for towing assistance, car was over heating, on the highway; They said they will tow to closest garage, not the dealer, even if the garage does not deal with your vehicle, you have to pay the difference in bill your self ( they would pay upto 250 to get to closest garage); I had last used TD to tow my car from Toronto to London few years back, they did not give any hard time that time. Plus had to wait 2 hours on the highway for the towing car to arrive, they would not give the number of the towing company so that I can arrange to meet the towing car when they arrive. The staff were and supervisor were not very helpful;
Philip Wright
Philip Wright
March 29, 2018
I was really unhappy with TD Auto cover. No sooner had I signed up and I had motorcycle issues in the U.S. and was a long way from Canada. Only then do you realize that the cover is next to useless. I paid the assistance myself because the assistant told me I had to and to forward the bills, which I never got around to doing (my fault I know). No complaints, but I decided that I would not renew the membership and rang to cancel only to find that in order to do so, you revert to snail mail. I did not even want any refund before the end of year, just cancellation. You can sign up over the phone in to seconds, but snail mail is the way to cancel. In my humble opinion, they need to get themselves into the 21st century, be more customer focused and make it easy for everyone.
Stephen Weyman
Stephen Weyman
April 3, 2018
Good to know. Making a claim with any type of insurance coverage can be a pain in our busy lives that's for sure. I try to force myself to do it when necessary.
Jay
Jay
January 16, 2018
Some of this, specifically the towing thing, really depends on how/where you travel. For many years I suffered the angst of having to decide "where would we go?" when in a mileage "dead zone" between Toronto and Sudbury. Never had to answer that question and now CAA gives me 250 km (on the Plus plan) which means I don't end up in Point-au-Baril looking for a Ford dealer. I now have a 135 km. overlap area north of Parry Sound where I can go all the way to Toronto or Sudbury, no worries. Size of the tow allowance does matter.
Stephen Weyman
Stephen Weyman
April 2, 2018
Thanks for sharing Jay - good tips!
brian
brian
January 15, 2018
I had an auto plan through costco for a few years, which used to be about $50 per family, but they changed companies and doubled there price recently, ...so I went back to bcaa when they offered us a discount. It's good to shop around. thanks for the tips.
mARTIN
mARTIN
January 14, 2018
We purchased a 2017 Subaru Legacy and it came with the CAA protection plan. The plan includes anyone driving the vehicle, not just those named on the CAA contract. We have not had any reason to use this service and I do not know how long a time that we are covered.
Stephen Weyman
Stephen Weyman
April 2, 2018
I think many new cars come with some form of roadside assistance for the first few years. Good to have a backup for when that runs out.
Kim
Kim
January 12, 2018
I’ve been using Canadian Tire auto club for years. I have the gold plan. Over the years I’ve had multiple flat tires, battery boosts and most recently a tow. No complaints. Didn’t know Costco had a plan!
Randy Keeler
Randy Keeler
January 11, 2018
I have always been a 'fix it yourself guy' but my age has set a few boundries and my son suggested CAA. ( I used to drive a tow truck for a CAA affiliate ) On a trip with my wife we were stranded east of Peterborough with a BMW motorcycle..a bearing went . Called CAA and was put on a flatdeck and brought home. Normal fee for that would have been $500 or more. My cost 0, the $100 I pay per year just got a 4 yr renewal.
Liz
Liz
May 5, 2019
Similar experience. We were at the cottage close to Peterborough on Christmas Eve. My son's car died. Called CAA not expecting much. Yes, it took a little while which on Christmas Eve was to be expected. But they brought a flatdeck truck and towed the car to Oshawa! No cost to me. I have had CAA since 1983 and most of the service has been good. But this blew me away.
Carlee
Carlee
January 11, 2018
Thanks for the information. We've been long-time CAA members, and haven't really thought about their competitors, so good to review options. While some years you may go without any calls, in the last 3 months we've had 4 calls to CAA between 3 family members!! Three flat tires and 1 snow bank incident...so the peace of mind of having roadside assistance is worth it to us - the fact that the CAA services are per member and not per vehicle has also been valuable. Another plus is that their rates on travel insurance tend to be very competitive.
Stephen Weyman
Stephen Weyman
April 2, 2018
Often times it feels like roadside assistance goes unused, but as you've shown it definitely is needed sometimes.
lc
lc
January 11, 2018
My "Autoplus" with Family life Auto insurance give me ample roadside coverage. I had to use them once when my battery died in Granville street, downtown and I got a free tow back to my home. Cheers Leo
J Smith
J Smith
January 10, 2018
Hi, our family had called TD Gold Elite roadside assistance for a tow, lockout and battery boost without problem; but just as an fyi that your reported BMO credit card annual fee rebate program only began for their premium plan account holders around May 2015 when BMO started "rebating" (i.e., pay fee first then wait three billing periods afterwards to get it credited back) their annual fees, whereas way before 2015 TD was there first in "truly" "waiving" credit card annual fees like on their legacy TD Gold Elite with deluxe roadside assistance if you had their TD All-Inclusive (formerly Select Service) premium account. Furthermore, unlike BMO that still charges supplementary cardholder fees, TD also waived the supplementary fees for additional cardholders and all those fee waivers continues on TD Cash Back Visa Infinite with that deluxe roadside assistance for their TD All-Inclusive clients. However, decided to keep Home Trust Preferred Visa for its unbeatable truly free status with its foreign exchange fee waivers, basic road assistance and travel insurance to compliment the TD Gold Elite converted to TD Cash Back Infinite while got instead the BMO World Elite Rewards one as per your Creditcardgenius review found elsewhere here for its near complete insurance package and Priority Pass membership plus free lounge accesses making another free Capital One World mastercard as backup. Your articles are awesome!
TR
TR
June 5, 2018
TD Auto Club is the most useless "free" service. They tow you to the nearest "service" destination on their list. If you don't agree (like in my case) they charge you some unrealistic amount of $$$ per/km. The "service" place they have offered in my case was some shady garage that was closed and my car had to be left on the street overnight risking for parking fine never mind brake in or so. CAA is the only provider who allows you to designate your tow destination and I think that beats it all. Besides it is for a registered driver and not a car. I don't care if they are 10-20 bucks more expensive than others. CT - I think they only tow you to the Canadian Tire center.
PAt
PAt
March 4, 2020
TR, totally agree with you. TD Auto club totally useless. Last fall was out in rural southern Ontario, 9pm, car wont turn over. Suspect alternator or starter. Made my first call to TD Auto Club. Was told nearest facility was 10km away (I wanted more) so sat and waited. Was told 45 minutes. 45 minutes pass, no tow truck. Call TD to be told they tried calling everyone they knew and no one was coming out. Are you kidding me! what is the purpose of having this if they wont come when you need them! They said call someone else (another tow company). I dont have tow companies on speed dial so got a lift home and had to come out again the next morning. Then (9am) TD found someone to tow me (for $100 on top of my 'coverage' to the nearest facility). Complete joke. CAA and CTC are the only providers who allow you to designate your tow destination and I think that beats it all. CTC will even tow 250kms to the Canadian Tire and it wont count as one of your service calls. Night and day between CAA, CTC and TD Auto Club, there is noting 'Deluxe' about it.
Grant
Grant
November 20, 2018
CAA does look good on their specs, but they have let me down time after time. When i have a vehicle in trouble, i need help, not excuses or someone quoting "new rules" i've never heard of. I've left them twice now, last time after a written complaint went completely unacknowledged. I'm with TD Auto Club now - not that they're much better, but at least they don't pretend like CAA does. I looked at CTC and other services, but i have 2 vehicles and need them both covered, don't see why i should be charged double for that - i'm the only driver here.
pilatos86
pilatos86
January 18, 2019
The problem with TD is their "nearest garage towing policy", last time I used TD auto, they towed my car to a garage (literally next door to my dealer), and they couldn't repair it, I had to pay a new tow to move my car to the dealer. CAA has been better the last couple of years, I had a dead battery and they took 2-3 hours to arrive, they gave me a $25 rebate for my next renewal. Also CAA offers good rewards, cheaper tickets to auto-shows, Toronto Indy, movie tickets and discounts to Hotels and Restaurants.
Stephen Weyman
Stephen Weyman
April 2, 2018
Glad you're finding the articles helpful J. Looks like you've got a wide variety of cards to cover you under any situation!
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